Updated March 2022.

Reading services are only confirmed once payment is received & must be paid prior to service. Once a date/time is agreed upon, an invoice will be sent. We have a 48-hour cancellation policy with a full refund. If you cancel or no show less than 48 hours to your appointment, you forgo your payment. Same day appointments are not available. The same applies for group readings. A refund will be issued minus the non-refundable deposit that was placed to secure the appointment time slot for group readings. 

If you need to reschedule your appointment you must request that reschedule at least 48 hours prior to your appointment time. For all rescheduled appointments, we will offer you Jenny’s next availability or a gift certificate in the amount of your paid appointment. This gift certificate will be good for one year from the date of your originally scheduled appointment. 

If you are within 10 minutes late to your session, your session will continue but your session time will be cut short to accommodate the clients following you. If you are more than 10 minutes late, you forgo your session and payment. You may reschedule your session at the full session price by visiting http://www.jennyshanks.com/book

Virtual readings are done via Zoom. Call in information for phone readings and a link for video readings will be sent with a calendar invite once payment has been received. Please note there is a sitting fee for those joining private readings. If someone joins without paying the sitting fee, they will be asked to leave and/or your appointment will be canceled. You can find more information by visiting, http://jennyshanks.com/services/

Once you’ve paid your invoice, a calendar confirmation will be sent within 24 hours. We assume you’ve received the invite, unless you notify us otherwise prior to your appointment. Please note our email is not monitored daily. If you email the day of your reading, there is a chance you will not receive a response. 

It is the responsibility of the client to keep their scheduled appointment. Appointment date and time can be found on their invoice and/or their calendar invite. 

By submitting the “Book” form (www.jennyshanks.com/book), you agree that the session you are receiving is entertainment purposes only and it is not medical advice or substitute for medical advice. Anything health-related should be consulted with a Licensed Medical Professional. Jenny has a strict policy to not discuss anything health related, anything death related and she will not read into another person without their permission.

All digital products (including but not limited to digital downloads, digital workshops, virtual classes, etc.) are non-refundable. Digital products can be found on the following links:

Gift Certificates are non-refundable and have an expiration date. In lieu of in-person readings, Jenny offers phone and video readings which can be redeemed with a gift certificate. Gift Certificates can not be used for the deposit of group readings but can be applied to the balance of group readings. There will be no extension to Gift Certificates

Events: All events in-person and digital events are non-refundable unless the event is cancelled by Jenny Shanks, LLC.

In-person workshops are handled on a case by case basis, but generally only refunded in the event of an emergency or positive covid test (with proof).