Appointment Policy

THIS INCLUDES PRIVATE READINGS, GROUP READINGS, EVENTS, AND INCLEMENT WEATHER

Updated August 5, 2025


BOOKING POLICIES

  • All participants must be 18 years or older unless special arrangements are made in advance.

  • Do not book an appointment for anyone else including gifts for friends, partners, or family.

  • Same-day appointments are not available.

  • Clients are responsible for keeping their scheduled appointment. Your appointment details can be found on your invoice and calendar invite.

  • By submitting the Book Form, you agree that your session is for entertainment purposes only. Jenny does not offer medical advice, diagnose, or discuss health, death, or read into others without permission. Please consult a licensed medical professional for any health concerns.

  • There must be at least 9 months between sessions with Jenny.

  • All reading sessions are offered in the Eastern Time Zone (New York, NY)

PAYMENT, RESCHEDULING, ARRIVING LATE & NO-SHOWS

Your appointment is only confirmed after payment is received. Once a date/time is agreed upon, an invoice will be sent.

Reschedule Policy: You may reschedule up to 48 hours prior to your appointment.

No-Show & Late Policy: 

  • Appointments missed or canceled with less than 48-hours’ notice are not eligible for rescheduling. 

  • Late arrivals will not be extended. If you are more than 10 minutes late, your session will be marked as a no-show and canceled without rescheduling. You may book a new session at full price.

Group Readings:  The same 48-hour policy applies. Deposits for group readings are non-refundable and will not be applied to the rescheduled group reading if canceled with less than 48-hours’ notice.

Please note, refunds are no longer offered. 

APPOINTMENT DETAILS

Once payment is received, you'll receive a calendar invite within 24 hours (Monday–Friday). If you haven’t received it at least 24 hours before your appointment, please reach out. Note: Email is not monitored daily, so same-day replies are not guaranteed.

  • Virtual Readings are conducted via Zoom. Call-in or video info will be included in your calendar invite.

  • In-Person Readings: held at Jenny’s office at Foxhollow Farm. Arrival instructions and location details will be included in your invite.

  • Sitting Fee: A sitting fee is required for anyone joining a private session. If unpaid, guests will be asked to leave, or the session may be canceled. See full details here.

INCLEMENT WEATHER

Jenny follows the Oldham County Public School (OCPS) weather closure schedule. If OCPS is closed, Jenny will not offer in-person sessions. You may switch to a virtual appointment or reschedule for a future date. Clients will be contacted via email and text in the event of weather-related changes